Refund and Returns Policy

Lurkio comply with the Distance Selling Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less shipping. Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. These may be returned for a full refund [including postage] or replacement.

Lurkio will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Lurkio’s only obligation is to refund the full purchase price.

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.

Please include a covering letter explaining the reason that the goods are being returned and your full name and address. The customer will be refunded within 30 days of cancellation.

Customer satisfaction is at the forefront of our trading policy. Your statutory rights are not affected.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at richard_b@lurkio.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at richard_b@lurkio.co.uk and send your item to:

Unit 16e, Top Barn Business Centre,
Worcester Road
Holt Heath
WORCESTERSHIRE
WR6 6NH

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to:

Unit 16e, Top Barn Business Centre,
Worcester Road
Holt Heath
WORCESTERSHIRE
WR6 6NH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at richard_b@lurkio.co.uk for questions related to refunds and returns.

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