Shipping & Returns

Business Address


6 Gaiastowe

Lichfield

Staffs

WS13 7LY

United Kingdom



Packing and Shipping rates are as follows


UK - 12% of order value

Europe - 20% of order value

Rest of world - 27.5% of order value


UK orders over £100 are entitled to free postage


Returns Policy


Lurkio comply with the Distance Selling Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less shipping. Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. These may be returned for a full refund [including postage] or replacement.


Lurkio will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Lurkio's only obligation is to refund the full purchase price.


The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.


Please include a covering letter explaining the reason that the goods are being returned and your full name and address. The customer will be refunded within 30 days of cancellation.


Customer satisfaction is at the forefront of our trading policy. Your statutory rights are not affected.

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